Build.com (build.com), is a major Garden, Yard & Tools e-commerce site. Build.com frequently launches coupons for its customers, with 20.0 launched per month on average. Coupons from Build.com expire quickly, with an average length of 2.0 days, so we recommend using their coupons promptly when available. Build.com tends to offer smaller discounts with its coupons as compared to other brands, with an average discount of 10.3% (vs. 28.8% for other brands).
A lot of people are not aware that Build.com has been around for more than 15 years. It has started when Christian Friedland started FaucetDirect.com. It was meant to be a class project that was also funded by his friend who is also his classmate, David Boctor. It started out as an online store that showcases various plumbing products. Three years after that, he also launched Handlesets.com and a year after that, LightingDrect.com was also created. It was in the year 2005 when ImprovementDirect.com was launched and it had all of the items needed in one place. 5 years after that, the same company was renamed to Build.com. The main reason why the name has been changed is because the owner believes that its new name can correctly reflect the items that are being sold. Its success may not be that apparent before 2011 but on that year, it became the second largest online home improvement retailer. It is still continuing to grow years after it has been proven to be a success.
It has been years since it was first created but its values have remained to be the same. One of the things that you can be sure about this online store is that you will be able to find all the things that you need. Whether you are in search for plumbing products, lighting products or even handles that you would need for your home or your office space, you can be sure that you will find everything there. Another store value that you will see to be true is how much they value people’s safety when purchasing online. With all of the horror stories heard about purchasing online, Build.com aims to be different with various methods to ensure that people will be able to buy safely and with ease.
What makes Build.com unique?
One of the most notable things about what makes this company unique is the fact that it uses Encrypted Checkout. This means that after a person checks out, the information that has been given will be re encrypted to ensure that the information will not be available to just anyone who is online. It is also very careful about making sales as it checks all the valid information of the buyer. Only when all of the information has been verified can the sale takes place as planned. Of course, while all these things are happening, the buyer will be notified. The fact that it is high tech has changed the way people view home improvement purchases online.
Build.com Review and Build.com FAQ
Credit Cards - Visa, MasterCard, Discover, and American Express
Google Checkout (not applicable for Canadian customers)
Wire transfers (for orders over $1,000)
Does Build.com offer free shipment? Build.com provides free shipment on orders that exceed $199 for standard ground deliveries. However, free shipping is not applicable for deliveries in Alaska, Hawaii, or any other international location.
How does Build.com ship products purchased by customers? Build.com offers three shipping options for the convenience of customers: Standard Ground, Two Day Air, and Next Day Air. In case a customer ordered two or more items, he/she may receive the merchandise in multiple boxes on different days, due to varying item availability and shipping sites.
How long does it take for products to be shipped to customers? It would normally take 1 to 5 days for merchandise to be delivered to customers.
What are the policies of Build.com when it comes to general returns? All general returns should be filed within 90 days from the day that you receive your product. In order to receive a refund, all of the following should be present:
The returned merchandise must be in resalable condition
The merchandise must be free from scratches or defects
The returned merchandise should not have been installed
Customers must have the original packaging for the product returned
The packaging of the product must not have any writing or labels
Packages must be sent back by the customer via a traceable source, like FedEx or UPS. USPS should be avoided.
The assigned return authorization (RGA) number should be included with the items returned. Refunds may be delayed if merchandise is returned without an RGA number.
What are the policies of Build.com when it comes to defective returns? Defective returns must be filed by customers within 60 days from the day the merchandise is received. There are no restocking fees on defective returns.
Would freight costs be refunded also? Build.com would refund shipping costs if the returns result from the error of the company.
How long would it take for refunds to be processed? It would take 14 to 21 days for refunds to be processed.
How could I contact Build.com? If you have questions or need help about an existing order, woyld like to get shipping or order status, would like help on returning products, or any other queries you have in mind, you could reach the company through the following means: