CheapOair is one of people’s first choices when thinking of booking a flight, a hotel room or renting a car for vacation. It’s an online travel agency that operates in multiple countries in order to provide the most competitive rates and discounts, as well as variety of travel packages and deals. It’s headquartered in Manhattan, New York since its establishment in 2005. It’s originally a subsidiary of another travel agency – Fareportal, but became quite successful and popular and is now in top 5 online travel agencies. Its founder, Sam S. Jain has some ambitious plans for the future of CheapOAir which consist in new operating bases in 15 countries and more focus on flight discounts. The company is originally American but operates from United Kingdom, Canada and Australia without having to outsource its Call Centres. CheapOAir became the first online travel agency to sell supplementary services from American Airlines and US Airways like “Seat Choice” and “Priority boarding”.
The ambitious plan of extending the area of “physical” coverage of the company in 15 new countries is being done in the name of the customer. The default mathematical algorithm that CheapOAir uses to provide users with discount deals, travel packages and hot offers will work a lot better when working locally. It will allow users to get the best deals depending on their location without having to browse hundreds of results. The 24/7 Customer Service mainly works to resolve problematic bookings and consult users about their future trips. Only a small part of all the calls are actually bookings made through the phone but the CEO Sam Jain believes that the customer must be able to reach the representatives at any time and no matter what their query actually is. And to have their users satisfied to the max, CheapOAir has launched a mobile search app so you can book a flight or hotel on the go, no matter where you are.
What makes CheapOair's unique?
The company’s moto is “Quality and Reliability – Delivered”. But they should also add their extremely flexible and user-friendly refund policy. The “Best Price Guarantee” service allows users to claim a refund if they find the same itinerary at a lower price for a specific time frame after a booking has been done through the system. At the same time, the online platform allows booking in 3 easy steps thanks to the optimized search tool. This allows the millions of users of CheapOAir to make use of the best prices and discount offers for airfare, hotels and car rentals.