What are this site's return policies?
The site provides a 60-day return policy. If you are not happy with your order, you can return it within 60 days from the date of purchase for a store credit. Make sure to return your items in original, saleable condition.
Special order parts, repair manuals, quick reference manuals and shop manuals are not returnable.
Shipping costs will not be refunded and a 15% restocking fee applies.
Return credits are issued within 10 business days or 2 weeks once the site receives the returned items.
What are this site's shipping policies and costs? Which countries do they ship to?
Orders that are received by 5pm EDT, Monday - Friday, will be shipped the same day, while orders received after 5pm EDT will be shipped the following business day. Orders are shipped internationally and shipping options are as follows:
Alaska & Hawaii:
Does this site offer any warranties or guarantees?
Yes, the site offers a 60-day money back guarantee. This guarantee period starts on the date of your purchase and within such period, you can return your item in new and original condition and the site will issue you a store credit, less shipping and restocking fees.
Aside from this money back guarantee, the site also offers a 1 year warranty. Within this warranty period, you can return your defective item for an exchange. Make sure to include the repair order copy as well as the receipt when returning your item. Damaged caused by incorrect installation, misuse and accidents are not covered by the warranty.
Does this site have physical stores? Where are they located?
Unfortunately, the site does not have physical stores, thus the need to buy from them online.
How can I reach customer service for this site? Does it offer a telephone number?
If you have any question, you can reach the customer service for the site via the following options:
800 Marshall Phelps Road
Windsor, CT 06095
Do they offer any help or introductory videos?
Unfortunately, they do not offer any introductory video, but this should not be a big problem as they offer help.
Do they offer any discounts or coupons?
A big yes! eEuroparts offers discounts.