GroVia (gro-via.com), is a major Babies & Kids e-commerce site. GroVia infrequently launches coupons for its customers, with 1.0 launched per month on average, so we recommend jumping on their coupons when available. Coupons from GroVia expire quickly, with an average length of 1.0 days, so we recommend using their coupons promptly when available. GroVia tends to offer smaller discounts with its coupons as compared to other brands, with an average discount of 20.0% (vs. 28.8% for other brands).
The site provides a 30-day return period. The following return policies apply:
Refunds. If you are not happy with your item, you can return it within 30 days of purchase for a refund, less 10% restocking fee. The item must be returned in unused and unwashed condition and you will be responsible for the return shipping.
Exchange. If you would like to exchange a non-defective item, you can do it within 30 days of purchase. The item to be exchanged must be returned in its original packaging and it should be in re-sellable and unwashed condition. It should also be returned with its receipt. You will be responsible for the shipping costs.
All returns must be returned with a receipt and a RMA form.
What are this site's shipping policies and costs? Which countries do they ship to?
Orders are shipped within US only and they are shipped via FedEx and United States Postal Service (USPS). The shipping costs will be calculated at checkout, but if your order is worth $100 or more, you will receive FREE standard shipping provided that your orders are shipped within the Continental US. This FREE shipping does not cover orders shipped to Hawaii, Puerto Rico and Alaska.
When choosing FedEx as your shipping option, you have to provide a street address as FedEx does not ship to PO Boxes.
Does this site offer any warranties or guarantees?
Yes, this site offers a 30-day money back guarantee. This guarantee period starts on the date of purchase and within such period, you can return unused and unwashed item for a refund, less 10% restocking fee. When returning the item, you will be responsible for the shipping cost.
Aside from the money back guarantee, the site also offers a 1-year manufacturer's warranty. Within this warranty period, you can return defective products for a free repair or replacement. Take note though that this warranty does not cover defects caused by the following:
Failure to follow instructions
Excessive wear and tear
Does this site have physical stores? Where are they located?
Yes, the site has physical stores which are located all over USA. You can use their store locator to find a store near you.
It also has international distributors which are located on the following countries:
How can I reach customer service for this site? Does it offer a telephone number?
If you have any questions, you can reach the customer service of the site through the following ways:
By phone - call them at 1-877-899-BABY.
By email - send them an email using their online contact form.
By chat - talk to a customer service representative using their Live Chat feature.
Do they offer any help or introductory videos?
No introductory video is offered by the site, but they offer help.