Indigo Books & Music (chapters.indigo.ca), is a major Books, DVD & Music e-commerce site. Indigo Books & Music frequently launches coupons for its customers, with 20.0 launched per month on average. Coupons from Indigo Books & Music expire quickly, with an average length of 2.0 days, so we recommend using their coupons promptly when available. Indigo Books & Music tends to offer bigger discounts with its coupons as compared to other brands, with an average discount of 37.2% (vs. 28.8% for other brands).
The story of Indigo Books & Music starts in 1940 when the brothers Carl and Jack Cole opened the first Coles Store in Toronto, Canada. The business was expanded and in 1995 Coles merged with SmithBooks to establish Chapters Inc. During the following years the Chapters became the largest book retailer on the territory of Canada. In 1996 Indigo Books & Music was created and in the next year the first store of the brand was opened in Burlington, Ontario. Until 2000 the company expanded the store to 14 locations across Canada. During the same year was open the online store. Chapters and Indigo merged in 2001 and became the largest book retailer in Canada. The company took the name Indigo Books & Music Inc. The website of the company is launched chapters.indigo.ca. During the next year the company continues to improve and enhance its stores and to add new categories. It expanded the list of products with a great variety of toys and games.
Indigo Books & Music's Values
The mission of Indigo Books & Music is to enrich the lives of its clients with quality and beauty. The company aims to provide happiness to the customers by offering them a variety of books, toys, gifts and others. In the core of inspiration for the company are the books. Indigo Books & Music also follows the mission to inspire the customers and offer them the best digital environments for books, experiences and life-enriching products. Indigo Books & Music established the Love of Reading Foundation. The idea of this Foundation is to support students and teacher in high-needs schools in Canada by delivering free books and resources, all new. The foundation also aspires to enhance self-esteem in students and promote different learning opportunities. The company believes that it is her own mission to establish a community of booklovers and to great an environment that will inspire people to perform excellent.
What makes Indigo Books & Music unique?
Indigo Books & Music is unique company because of the passion that drives forward the whole team. The company was established from booklovers for booklovers. Indigo Books & Music is a place where new friendships are born and experience is created. The company is treats with respect all of its customers but also the whole working team. Indigo Books & Music was listed as one of Canada’s top 100 employers and it is well known that the company encourages creativity and innovation. Indigo Books & Music provides excellent customer care and always aims to create joyful customer moments.
Indigo Books & Music Review and Indigo Books & Music FAQ
What does Chapter.Indogo.com sell?
Chapters.Indigo is the largest Canadian book retailer they sell books, toys, gifts and specialty items including stationary, music, video games and movies. There are 244 "real" brick and mortar stores under the names Indigo, Chapters, World's Biggest Bookstore, Coles, IndigoSpirit, SmithBooks and The Book Company. There is also an online store - indigo.ca - where you can access a wide range of their products. The stores aim to inspire, offer life enriching experiences and products as well as build the community and offer a cultural hub for book lovers.
What is irewards?
With this membership program you get 10% discount on books and 5% on other non-book items. The cost of membership is $35 annually. On the Rewards Members Exclusive page you can see a list of special offers only for members these may include discounts on products, concert tickets or lucky draws and contests with prizes.
What is Plum Rewards?
This is a free program where customers get points on every purchase they make in stores and get preferential pricing online. The purpose is to give customers personalized recommendations, VIP experiences and promotional offers.
How does Chapter.Indigo know what stuff to recommend to me?
Chapter.Indigo.com recommends products it thinks you will be interested in according to your purchasing history and your preferences list in your account profile.
Is there an online Chapter.Indigo community?
Yes, the Facebook page has over 240,000 fans.
How do I contact customer service?
On the website go to customer service in the bottom left hand corner, there you can find FAQ and a place to contact customer service through the site. Alternatively you can visit one of their stores.
What is Chapter.Indigo's return policy?
Certain items can be returned for a refund within 30 days of purchase by post or by going to one of the stores. To return by post log into your account and follow instructions to be issued a postage-paid return shipping label. The shipping costs will later be deducted from your refund. Only items being returned because they arrived damaged will not be charged for return shipping. Heather Pick items can be returned for a full refund within 30 days. Kobo eReaders must be returned within 30 days in original wrapping to a store (not posted). International returns must be sent by registered mail.
Orders shipped within Canada with a value of CND$25 or more (there are restrictions on a number of items which can't be shipped using this method) can get free shipping. These parcels take 3-9 days for delivery. For purchases worth less than CND$25 Quick Ship Courier Service applies in the Toronto area, rates are CND$7.95 per order and CND$2.95 per item. Delivery is on the same day depending on the time you place the order. Premium Shipping and Handling costs CND$4.99 per order and CND$2.49 per item, delivery is within 2-4 business days. Shipping to the USA costs CND$7.95 per order and CND$1.95 per item, delivery within 2-3 weeks. Shipping internationally (not in Canada or USA) costs $10.95 per order and CND$3.95 per item, delivery within 4-8 weeks. Shipment of rare books is slightly more expensive.