What are this site's return policies?
NuWave Oven provides a 90-day return policy. If you are not happy with your purchase, you can return it within 90 days of purchase date to Heartheware, Inc for a full refund (less shipping and handling costs).
To return an item, the following steps should be followed:
If you did not follow these instructions, your return will not be processed immediately. Also, if there are missing components or accessories, Hearthware, Inc will not accept the return.
If you have received free items when you had purchased your item, you don't need to return them.
You will be responsible with the return shipping cost.
What are this site's shipping policies and costs? Which countries do they ship to?
If you place your order by 12pm CST, it will be processed and shipped the same day. On the other hand, if you have placed your order after 12pm CST, it will be processed the shipped the next business day. Orders are shipped via FedEx, USPS or UPS.
Shipping rates will be displayed upon checkout.
As of the moment, NuWave Oven ships worldwide.
Does this site offer any warranties or guarantees?
The warranties and guarantee offered by the site are as follows:
Does this site have physical stores? Where are they located?
This site does not have physical stores.
How can I reach customer service for this site? Does it offer a telephone number?
If you have questions, you can contact the customer service of the site from Monday - Friday, 8am - 4:30 pm CST via the following ways:
Do they offer any help or introductory videos?
The site offers introductory videos, one of which is:
Do they offer any discounts or coupons?
As of the moment, NuWave Oven does not offer discounts, but it offers coupons.