Libris, Inc. was a mobile client software company started in 1996 just about the time the first-ever VoIP product was launched to the world by the company’s present EVP and CTO Alon Cohen. New ventures were started after related companies were acquired over a period of several years. Phone.com was launched with a cloud-based phone service product at the end of 2007. International numbers were introduced to the phone service in 2008. The company's high-density voice phone network was launched in 2009. Major investors such as NJEDA and ffVC invested in March 2013. The group SMS feature earned the company its first patent in December 2013. The company now has the best communication platform for businesses through a cloud-based phone system capable of adjusting to different business needs. Over 50 different features can be configured almost instantly. Different devices are seamlessly connected through a phone system across the organization. The A dedicated line is active for customer service. Users can access technical help from a U.S. Based support team and can communicate via e-mail.
Phone.com provides a local and toll-free phone number to customers who can configure and build their own phone system integrated with other commutation gadgets. Features such as high-density voice create crystal-clear conversations. Users can set up chat calls, send a note or personalized message to other phones within the automated messaging system. Conferencing facilities can connect up to 500 participants at one time. SMS messages sent to the user's phone number are displayed within the account. Messages can also be forwarded to other communication gadgets such as cell phones. A mobile app is provided to enable group messaging facilities. Fax messages can be received, saved, or sent directly from the phone account. Additional features include the analog telephone adapter and communicator software to use computers as phone extensions. Mindtouch, a customer success SaaS platform, rated Jeremy Watkin, Director of Customer Service and Jenny Dempsey, Customer Service Manager among the top 100 customer success influencers in 2015. It was ranked among the fastest growing companies in the United States appearing in the Deloitte 2014 Technology Fast 500 while making it for the fourth straight year to the Inc 500 list.
What makes Phone.com unique?
Phone.com provides all sorts of mobile phones compatible with the system. Users can purchase preconfigured, ring-ready IP phones. Telephone services cover local, long-distance, and international destinations. Several phones like Cisco SPA525G2 and Polycom IP450SIP are sold on the website. Services start with a base plan of $9.99 per month. Premium features such as caller analytics, call recording, human transcription, premium hold music, professional recordings, international dialing, and automated transcription can be added as and when required. The Phone.com University highlights tips and tricks to use within the system such as learning how to change outbound caller ID names and numbers and how to screen incoming business calls.