Priceline (priceline.com), is a major Vacation Packages & Tours e-commerce site. Priceline infrequently launches coupons for its customers, with 1.0 launched per month on average, so we recommend jumping on their coupons when available. Coupons from Priceline expire quickly, with an average length of 2.0 days, so we recommend using their coupons promptly when available. Priceline tends to offer smaller discounts with its coupons as compared to other brands, with an average discount of 27.7% (vs. 28.8% for other brands).
Jay S. Walker had always been a tinkerer, even being called an 'Edison for modern times'. When he saw what the Internet was doing for ecommerce, he also envisioned a world where customers were able to regain power from airlines that seemed to have a monopoly on pricing decisions. He created Priceline in 2000 to address some of these issues and although it has dabbled in areas outside of the travel booking industry, it has rested upon finding the best prices for getaways.
Priceline's values revolve around the customer. Simply put, the company seeks to provide a seamless experience for booking travel, while providing the lowest possible fares and rates. If customers find a lower price online for the same trip, the company will refund 100% of the difference between fares/rates.
What makes Priceline unique?
The most recognizable aspects of the company are its jingle for *Price-line-ne-go-ti-a-tor* as well as the incomparable William Shatner, who plays the part of the "Negotiator".
Priceline Review and Priceline FAQ
Tours and Attractions
What are Priceline's cancellation policies?
The cancellation policies vary depending on what you purchase.
For airlines, it depends on what type of ticket you purchased. The Name Your Own Price reservations, where you do not know the time of your flight until you successfully make the purchase, are non-refundable, since there are restricted fares due to the deep discounts you receive. Otherwise, for regular flights with the price listed, the airline may charge an itinerary fee if you change your flight or cancel it. Priceline will charge an additional $30.00 service fee per ticket.
For hotels, the same rule applies if you get a hotel room through the Name Your Own Price discount, where you do not know which hotel around your destination you will be staying at prior to successfully completing your purchase. If you buy a hotel room with a published price, you may be able to cancel, depending on the policy given to you in your confirmation email.
The rental car policy is exactly the same as the hotel cancellation.
Most vacation packages cannot be changed, cancelled, or refunded. You should review your itinerary for the exact details.
Tours, attractions, and services cannot be changed, cancelled, or refunded.
For cruises, the cancellation policies will vary. You may be charged penalties and fees for cancelling. If you do not want to worry about the penalties, Priceline recommends you purchase the Travel Insurance.
Does this site offer any warranties or guarantees?
Priceline guarantees if you find a lower published rate, they will do the following for you:
Match the lower price you found
Give you $25 credit to the credit card you used to book your trip
Send you a $50 coupon for your next trip if you have a U.S. billing address
Does this site have physical stores? Where are they located?
Priceline does have any physical stores or travel kiosks.
How can I reach customer service for this site? Does it offer a telephone number?
You can email customer service here, and fill in your information after you click on the "Contact Us" tab in the middle of the page. Priceline will then contact you. There is a 24/7 customer service phone number you can also call. There are many different phone numbers for Priceline customers around the world, but United States and Canada residents will call 877-477-5807. The corporate address is 800 Connecticut Ave, Norwalk, CT 06854-1631.
Does Priceline offer any help or introductory videos?
There is a frequently asked questions section on Priceline's Help Center page. You can browse the database, search by topic, or look at the top questions. There are currently no videos available to guide you through the process of booking a reservation at the present time.
Do they offer any discounts or coupons?
The Name Your Own Price feature is where you can bid and get a deep discount. You do not know the specific details, such as flight time, exact brand of hotel, or type of car you will receive. You can save up to 40% on rental cars, 50% on flights, and 60% on hotels. Priceline will also send last minute Pricebreaker Deals to your email, giving you a list of options to choose from. You can fly at their discounted rate sent by email, but you have to travel the exact days Priceline tells you the discount is for. The same holds true for hotels and car rentals.
Is Priceline a BBB accredited business?
Priceline is a BBB accredited business with an A+ rating.