Sears Parts Direct's History
Sears PartsDirect traces its origins to 1886, when Richard Warren Sears started selling watches at a railway station in North Redwood, Minnesota. Richard decided to expand his business and published a mail order catalog for selling watches. During that time, he met Alvah C. Roebuck, who would later become his business partner. Within the next few years, Richard and Alvah had a product catalog of more than 500 pages, the largest mail order catalog of that time. The business continued to experience a steady growth; and in 1925, they opened their first Sears store. Over the next 50 years, the company saw non-stop growth; and in 1973, Sears founded the iconic Sears Tower, a 110-story building in Chicago, which was later recognized as the tallest building in America. From 1930 onward, the company started to diversify its business by acquiring several companies, such as, Dean Witter Financial Services, AllState Insurance, Prodigy, and Kenmore Appliances. In 2004, Kmart acquired Sears and formed Sears Holdings. Meanwhile, Sears PartsDirect was established as a subsidiary of Sears. The company offers a large collection of appliance parts, lawn and garden repair parts, and water filters.
Sears Parts Direct's Values
Sears PartsDirect puts a lot of focus on customer relationship. The company has always been guided by some cultural beliefs, such as, customer focus, ownership, openness, passion for excellence, innovation, trust, and genuineness. Sears PartsDirect has seen steady growth from the beginning and went through several changes in its business strategy. However, the has always kept its original values. Sears PartsDirect strives to provide its customers a “wow” experience every time they visit the store. They believe is building a dynamic work environment and inspires its people to take accountability and be proactive in giving and accepting feedback. Everything they do is driven by an intense passion for excellence, and they always try to lead by example. Sears PartsDirect is also quick to adopt new trends and technology solutions, and encourages its people to bring innovative ideas. The ultimate goal of the company is to win the trust of every customer by initiating honest and candid communication and by keeping the promise every time.
What makes Sears Parts Direct unique?
Sears PartsDirect has made it easier and more convenient to find out and purchase repair and replacement parts online. The company provides replacement parts and accessories from nearly 1000 leading brands. All parts are sourced from the original manufacturers and are backed by Sears Satisfaction Guarantee. With a large collection of over 7 million parts and accessories from more than 450 manufacturers, Sears PartsDirect caters to the exact requirement of almost every customer. Their collection includes repair parts for electronics items, home appliances, lawn and garden equipment, to name a few. The company also leads by example when it comes to building long-term business relationship with its customers and associates.