Giving its customers the best possible customer service experience is one of zZounds’ main priorities. As a matter of fact, the company has been recognized with the “Platinum Circle of Excellence Award” for 9 consecutive years and this is based on the actual, unbiased feedback from its site users and buyers that cover metrics such as overall customer satisfaction, item selection, site user-friendliness, customer recurrence/repurchase, product satisfaction, prompt delivery and customer service rating. The key reasons for its customers satisfaction include quick payment plans specifically zZound’s “Play as you pay plan” which is offered on almost all of its products, its zero-interest installment plans, and other plans that meet every consumer’s budget needs.
Being one of the largest dealers of the world’s most well-known brands of musical instruments, zZounds strives to provide high quality instruments to its customers with reasonable price tags. For music enthusiasts and artists, this online supplier is one of the best places to turn to as this offers the lowest price guarantee and even beats or matches the prices of its competitors. This is apart from providing its customers the assurance of a price difference refund when they find the same item offered at a lesser price somewhere else within 45 days after the purchase. Transparency is another thing that the company takes pride of. It doesn’t surprise its buyers with hidden fees or costs. zZounds also offers free shipping on lots of its products. zZounds doesn’t end at only selling items to its customers but it focuses on their satisfaction. You can be assured of the best product recommendations from real musicians by simply sending an email or calling the company. What’s more to like is that zZounds is available round the clock so you can get the instrument of your dreams whenever you need it. With the website’s easy interface, shopping is a breeze.
What makes zZounds' unique?
zZounds provides a wide variety of musical instruments ranging from guitars, basses, keyboards, PC audio, drum sets, DJ instruments and so much more with top brand names as Bose, Yamaha, Egnater, Korg, Taylor, Gibson, KRK, and many others. Its listings provide detailed descriptions, manuals, and even audio samples to help buyers make the right purchase. With more than 1 million happy customers of zZounds, the potential buyers can be assured to only get quality instruments based on its customer base with a team that is always ready to support and answer their questions. Music practitioners also get an assurance that the company has all sorts of musical instruments, equipment and accessories that they need. zZounds has around 50 times more stocks than any other retailer for musical instruments which is a major advantage for the company and the best part is that the firm offers a 45-day return policy allowing its buyers to return their purchased items for a refund without a lot of questions asked in case they aren’t happy with what they got from zZounds.