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Certainly Overview

Certainly is a Conversational AI Platform designed for ecommerce and customer service. The company is known for its innovative AI chatbot solutions that help businesses deliver exceptional experiences and scale their growth. Certainly is headquartered in an unspecified location and has a diverse team of over 50 employees from more than 20 nationalities. The company has won several awards, including the Best Conversational AI & Chatbot Platform in Europe in 2021 and the Best Chatbot Solution Provider in 2020.

Certainly Products or Services

Certainly offers a range of products and services focused on conversational AI and chatbot solutions. Here are some of the most notable ones:

• AI Chatbot Platform: Certainly's platform allows businesses to create, manage, and optimize AI chatbots that can revolutionize business processes and enhance customer interactions. The platform offers advanced features such as multi-domain and multi-lingual support, premade templates and intents for common customer queries, and seamless integration with various channels like SMS, social media, and email.
• Conversational AI Solutions: Certainly provides tailored conversational AI solutions for businesses, focusing on customer service, support, and revenue growth. These solutions utilize machine learning and generative AI to deliver human-like responses and contextual understanding, ensuring a smooth customer service journey.
• Customer Service Automation: Certainly's platform automates customer service inquiries, allowing businesses to deflect tickets and reduce the workload of human support agents. This results in increased efficiency, higher customer satisfaction, and a significant reduction in support costs.
• Revenue Growth Solutions: Certainly's chatbots are designed to increase revenue by upselling, cross-selling, and collecting emails for marketing. They also provide insights into customer behavior, helping businesses uncover new product ideas and optimize their sales strategies.
• Integration and APIs: Certainly offers no-code template integrations and hyper-flexible APIs for developers, making it easy to connect the chatbot with various systems and platforms like Shopify, CRM, and helpdesk.
• Performance Analysis and Insights: Certainly provides businesses with detailed performance reports and aggregated conversation insights, enabling them to optimize their chatbot flows and make data-driven decisions.
• Customizable Chatbots: Certainly allows businesses to customize their chatbots to reflect their brand's personality, ensuring authentic and engaging interactions with customers.

Certainly & Affordability

Certainly's pricing model is not publicly disclosed, but the company focuses on delivering value to businesses through its conversational AI solutions. The cost of implementing and maintaining Certainly's platform is likely to be competitive with industry standards, considering the advanced features and benefits it offers. Certainly's solutions are designed to increase revenue and reduce support costs, making them a worthwhile investment for businesses looking to enhance their customer service and sales strategies.

Certainly Competitors

Certainly's primary competitors in the conversational AI and chatbot solutions market include:

• ManyChat: ManyChat is a popular chatbot platform that offers similar features to Certainly, including multi-channel support and customizable chatbots. ManyChat's pricing is more transparent, with a free plan and paid plans starting at $15/month.
• Dialogflow: Dialogflow is a Google-developed platform that offers conversational AI solutions for businesses. While it is more focused on voice interactions, it competes with Certainly in the broader conversational AI market. Dialogflow's pricing is based on the number of text requests and audio minutes used.
• Microsoft Bot Framework: The Microsoft Bot Framework is a set of tools for building conversational AI solutions. It competes with Certainly in terms of its advanced features and customization options. The pricing model is based on the number of messages and bot instances used.

Certainly differentiates itself from its competitors through its focus on ecommerce and customer service, as well as its proprietary AI technology that delivers human-like responses and contextual understanding. While pricing models may vary, Certainly's solutions are designed to deliver significant value to businesses through increased revenue and reduced support costs.

Certainly Reviews and Sentiment

Certainly has received positive reviews from its customers, with many praising the platform's ability to automate customer service inquiries and increase revenue. The company's focus on delivering exceptional customer experiences and its commitment to innovation have earned it a strong reputation in the industry. Some customers have noted that the platform can be complex to set up and require significant customization, but overall, the sentiment around Certainly is positive.

Certainly Popularity

Certainly is a niche player in the conversational AI and chatbot solutions market, but it has gained significant recognition and popularity among businesses looking to enhance their customer service and sales strategies. While it may not be as well-known as some of its competitors, Certainly's innovative solutions and awards have established it as a reputable player in the industry.