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Narvar Overview

Narvar is a leading provider of post-purchase experiences, offering a suite of solutions to help businesses build customer loyalty and drive revenue. Headquartered in San Francisco, Narvar has offices in New York, Atlanta, Austin, London, Bangalore, and Tokyo, serving a global network of retailers, carriers, and partners. The company is known for its intelligent post-purchase platform, which leverages actionable intelligence to deliver exceptional consumer experiences and drive better business outcomes.

Narvar Products or Services

Narvar offers a range of products and services designed to enhance the post-purchase experience for customers. Some of its most notable offerings include:

• Promise: Narvar's Promise feature provides estimated delivery dates throughout the ecommerce buying journey, instilling buyer confidence and eliminating anxiety. This feature is highly configurable and powered by machine learning models that drive continuous improvement.
• Notify: Notify is a multi-channel, on-brand messaging service that delivers proactive, timely updates to customers, driving engagement and reducing support costs.
• Track: Narvar's Track feature provides contextual, on-brand order tracking experiences that reduce support costs and drive engagement. This service integrates with over 300 carriers worldwide and offers 50+ pre-built integrations as well as custom APIs.
• Return & Exchange: Narvar's Return & Exchange service offers returns experiences that reduce costs, recapture revenue, and deliver unparalleled consumer convenience. This feature is designed to streamline the post-purchase experience and build customer trust.
• Narvar Network: The Narvar Network is a smart, actionable, and predictive platform that learns from billions of data points across its ecosystem of over 2,000 retailers, carriers, and partners. This network delivers actionable insights that drive exceptional consumer experiences and better business outcomes.
• Intelligent Post-Purchase Platform: Narvar's platform is designed to help businesses grow revenue, reduce costs, and run post-purchase more efficiently. It integrates with various digital and in-store models, offering a seamless experience for customers.
• Personalized Experiences: Narvar's platform is capable of delivering personalized experiences that build customer loyalty and drive revenue. It uses machine learning models to continuously improve and adapt to customer needs.

Narvar & Affordability

Narvar's pricing model is not publicly disclosed, but it is generally considered to be competitive with industry standards. The company's services are designed to help businesses reduce costs and increase revenue, making it a valuable investment for many retailers. While the exact pricing is not available, Narvar's solutions are likely to be more expensive than some of its competitors, but the benefits they offer in terms of customer loyalty and revenue growth may justify the additional cost.

Narvar Competitors

Narvar's primary competitors in the post-purchase experience space include:

• Chargebacks911: Chargebacks911 offers end-to-end solutions for dealing with post-transactional fraud, including chargeback management and prevention strategies. While Narvar focuses on enhancing the post-purchase experience, Chargebacks911 is more focused on mitigating the risks associated with chargebacks.
• EBizCharge: EBizCharge provides credit card processing solutions and offers guidance on how to read merchant processing statements. While EBizCharge is more focused on payment processing, Narvar is focused on the post-purchase experience.
• PaymentCloud: PaymentCloud offers merchant services, including credit card processing and payment solutions. Like EBizCharge, PaymentCloud is more focused on payment processing, whereas Narvar is focused on the post-purchase experience.
• eGain: eGain offers customer engagement solutions, including knowledge-powered digital engagement and AI-powered customer service. While eGain is more focused on customer service, Narvar is focused on the post-purchase experience.

Narvar differentiates itself from its competitors by offering a comprehensive post-purchase experience platform that integrates with various digital and in-store models. Its focus on building customer loyalty and driving revenue sets it apart from competitors that are more focused on payment processing or customer service.

Narvar Reviews and Sentiment

Narvar has received positive reviews from its customers, who appreciate the company's ability to enhance the post-purchase experience and drive revenue. Customers have reported increased customer loyalty and satisfaction, as well as reduced support costs. Some customers have noted that Narvar's platform is easy to use and integrates well with their existing systems. However, some customers have reported that the platform can be complex to set up and requires significant customization.

Narvar Popularity

Narvar is a well-established player in the post-purchase experience space, with a strong presence in the industry. The company has partnered with over 2,000 retailers, carriers, and partners, and its platform is used by 90% of US adults. Narvar is considered a mainstream merchant in its industry, known for its innovative solutions and commitment to enhancing the post-purchase experience.