Freshservice Overview
Freshservice is a cloud-based IT service management (ITSM) platform designed to help businesses manage their IT operations efficiently. Headquartered in San Mateo, California, Freshservice is part of Freshworks, a leading provider of customer engagement software. Freshservice is known for its user-friendly interface, robust features, and scalability, making it a popular choice among IT professionals.
Freshservice Products or Services
Freshservice offers a range of products and services to cater to the diverse needs of IT professionals. Here are some of its most notable offerings:
- IT Service Desk: A comprehensive service desk solution that enables IT teams to manage incidents, service requests, and problems efficiently. It includes features like automated ticketing, workflow management, and knowledge management.
- IT Asset Management: A robust asset management system that helps track and manage IT assets across the organization. It includes features like automated discovery, asset tracking, and software license management.
- Change Management: A change management module that enables IT teams to plan, execute, and track changes to IT infrastructure. It includes features like change request management, impact analysis, and approval workflows.
- Problem Management: A problem management module that helps identify and resolve the root cause of incidents. It includes features like problem detection, root cause analysis, and solution implementation.
- Release Management: A release management module that enables IT teams to plan, execute, and track software releases. It includes features like release planning, deployment management, and rollback management.
- Service Level Agreement (SLA) Management: An SLA management module that helps IT teams define, track, and manage SLAs. It includes features like SLA creation, tracking, and reporting.
- Reporting and Analytics: A reporting and analytics module that provides insights into IT operations. It includes features like customizable dashboards, reports, and analytics.
Freshservice & Affordability
Freshservice offers a competitive pricing model that is designed to cater to businesses of all sizes. The pricing is based on the number of agents and the features required. While the exact pricing is not publicly disclosed, Freshservice is generally considered to be more affordable than its competitors. It offers a free trial, and the pricing plans are scalable, making it an attractive option for businesses with growing IT needs.
Freshservice Competitors
Freshservice competes with several other ITSM platforms in the market. Here are some of its primary competitors:
- ServiceNow: A leading ITSM platform that offers a comprehensive range of features, including service desk, asset management, and change management. ServiceNow is generally considered to be more expensive than Freshservice.
- JIRA Service Desk: A popular ITSM platform that offers a range of features, including service desk, asset management, and change management. JIRA Service Desk is known for its scalability and customization options.
- BMC Helix ITSM: A comprehensive ITSM platform that offers a range of features, including service desk, asset management, and change management. BMC Helix ITSM is known for its robust features and scalability.
- ManageEngine ServiceDesk Plus: A popular ITSM platform that offers a range of features, including service desk, asset management, and change management. ManageEngine ServiceDesk Plus is known for its affordability and ease of use.
- Cherwell Service Management: A comprehensive ITSM platform that offers a range of features, including service desk, asset management, and change management. Cherwell Service Management is known for its robust features and customization options.
Freshservice differentiates itself from its competitors through its user-friendly interface, scalability, and affordability. While it may not offer all the features of its competitors, it provides a robust ITSM platform that meets the needs of most businesses.
Freshservice Reviews and Sentiment
Freshservice has generally positive reviews from its customers. It is known for its ease of use, scalability, and affordability. Many customers appreciate its user-friendly interface, robust features, and excellent customer support. Some customers have reported minor issues with customization and integration, but overall, Freshservice is considered a reliable and efficient ITSM platform.
Freshservice Popularity
Freshservice is a popular ITSM platform that is widely used by businesses of all sizes. It is known for its scalability, affordability, and ease of use, making it an attractive option for IT professionals. While it may not be as well-known as some of its competitors, Freshservice has a strong reputation in the ITSM market and is considered a reliable and efficient platform.
