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Retently Overview

Retently is a customer success platform that offers a suite of tools for businesses to manage customer feedback, sentiment, and engagement. They provide solutions for customer success teams to automate follow-up, deliver personalized experiences, and measure customer satisfaction. Retently is known for its comprehensive approach to customer experience management, integrating multiple channels and providing actionable insights.

Retently Products or Services

Retently offers a range of products and services designed to enhance customer experience and improve business outcomes. Here are some of their most notable offerings:

• Cross-Channel Feedback: This feature allows businesses to collect feedback from customers across multiple channels, including email, web pop-ups, and messengers, ensuring a comprehensive view of customer sentiment.
• Automation & Routing: Retently's automation tools enable businesses to streamline follow-up processes, ensuring timely and personalized responses to customer inquiries and feedback.
• Greater Response Rate: By leveraging reliable technology and A/B testing, Retently helps businesses achieve higher response rates from customers, leading to more accurate feedback and improved customer satisfaction.
• Segmentation: This feature enables businesses to segment their audience based on real-time data, creating targeted and personalized experiences for customers.
• Integrations: Retently integrates with popular platforms like Slack and Salesforce, making it easy to share customer data and insights across teams and platforms.
• Benchmarks: Retently provides benchmarks for customer experience metrics, allowing businesses to compare their performance with industry averages and identify areas for improvement.
• Sentiment Analysis: This feature analyzes customer feedback to capture sentiment and identify trends, enabling businesses to make data-driven decisions to improve customer satisfaction.

Retently & Affordability

Retently's pricing model is designed to be flexible and scalable, catering to businesses of various sizes and needs. While specific prices are not publicly disclosed, Retently's services are generally considered to be competitively priced within the customer success platform market. Compared to industry standards, Retently's pricing is seen as reasonable, especially considering the comprehensive suite of tools and features offered.

Retently Competitors

Retently operates in a competitive market, with several key competitors offering similar customer success and feedback management solutions. Some of the primary competitors include:

• Medallia: Medallia offers a comprehensive customer experience management platform, including feedback collection, sentiment analysis, and benchmarking. Pricing is generally higher than Retently, but Medallia is known for its advanced analytics capabilities.
• Qualtrics: Qualtrics is a well-established player in the customer experience management market, offering a wide range of tools for feedback collection, sentiment analysis, and benchmarking. Pricing is generally higher than Retently, but Qualtrics is known for its advanced analytics and customization options.
• AskNicely: AskNicely is a customer feedback and Net Promoter Score (NPS) platform that offers a more streamlined and user-friendly experience compared to Retently. Pricing is generally lower than Retently, but AskNicely is known for its simplicity and ease of use.

Retently differentiates itself from competitors through its comprehensive approach to customer experience management, integrating multiple channels and providing actionable insights. While pricing may vary, Retently is generally seen as a more affordable option compared to Medallia and Qualtrics, while offering more advanced features than AskNicely.

Retently Reviews and Sentiment

Retently generally receives positive reviews from customers and users, with many praising its comprehensive approach to customer experience management and the ease of use of its tools. Users appreciate the ability to collect feedback across multiple channels and the actionable insights provided by Retently's analytics. Some users have noted that the platform can be overwhelming due to its wide range of features, but overall, Retently is seen as a valuable tool for businesses seeking to improve customer satisfaction.

Retently Popularity

Retently is a niche player in the customer success platform market, catering to businesses seeking a comprehensive approach to customer experience management. While it may not be as well-known as some of its competitors, Retently has established a strong reputation among customer success professionals and is gaining popularity as a reliable and effective solution for managing customer feedback and sentiment.