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UplandSoftware Overview

UplandSoftware is a leading provider of cloud-based enterprise work management software. They are known for their innovative solutions that help businesses streamline their operations, enhance productivity, and improve customer experiences. Located in Austin, Texas, UplandSoftware has established itself as a trusted partner for organizations seeking to optimize their workflows and knowledge management.

UplandSoftware Products or Services

UplandSoftware offers a range of products and services designed to enhance knowledge management, customer service, and workflow efficiency. Here are some of their most notable offerings:

• RightAnswers: A comprehensive knowledge management platform that integrates with various ITSM and CRM tools, providing seamless access to relevant information for customers, contact center agents, and across the enterprise. It features AI-driven search, generative AI knowledge creation, and a self-service portal to deflect low-value calls.
• Connected Knowledge: A solution that connects knowledge sources and delivers relevant information to users through ITSM, CRM, and chat integrations. It enables users to access knowledge within their daily workflow, reducing resolution times and improving customer experiences.
• RightAnswers X: A no-code browser extension that simplifies knowledge management by providing a consistent user experience across browsers and dynamic enterprise knowledge access. It integrates with popular web applications and websites, making it easy to capture and share knowledge.
• AI Guide for Contact Centers: A resource that helps contact centers understand the basics of AI and its applications in customer service. It provides guidance on how to leverage AI to improve customer experiences and reduce costs.
• Knowledge Experts: A solution that empowers organizations to create, find, and share knowledge efficiently. It features AI quality checks, powerful AI search, and a local generative AI model to ensure high-quality knowledge creation and sharing.
• Scalable, Secure Enterprise Solution: UplandSoftware's enterprise solution is designed to meet the needs of large organizations, providing a scalable and secure platform for knowledge management and customer service.
• KCS V6 Certified: UplandSoftware's solutions are certified under the Knowledge-Centered Service (KCS) V6 framework, ensuring that they meet the highest standards for knowledge management and customer service.

UplandSoftware & Affordability

UplandSoftware's products and services are generally priced competitively within the industry. While specific pricing details are not publicly disclosed, their solutions are designed to provide long-term value and ROI for businesses. Compared to industry standards and key competitors, UplandSoftware's offerings are considered to be mid-range in terms of cost, with a focus on delivering high-quality solutions that justify the investment.

UplandSoftware Competitors

UplandSoftware competes with several other providers of knowledge management and customer service solutions. Some of its primary competitors include:

• ServiceNow: Known for its comprehensive IT service management platform, ServiceNow offers a range of solutions for knowledge management, customer service, and workflow automation. Pricing is generally higher than UplandSoftware, but it offers a broader range of features and integrations.
• Zendesk: A popular customer service platform, Zendesk offers a range of solutions for knowledge management, ticketing, and workflow automation. Pricing is competitive with UplandSoftware, but Zendesk is known for its ease of use and scalability.
• Microsoft Dynamics: A comprehensive CRM platform, Microsoft Dynamics offers a range of solutions for knowledge management, customer service, and workflow automation. Pricing is generally higher than UplandSoftware, but it offers tight integration with other Microsoft tools and a broad range of features.

UplandSoftware differentiates itself from its competitors through its focus on AI-driven knowledge management and its ability to integrate with a wide range of ITSM and CRM tools. While its pricing may be higher than some competitors, its solutions are designed to provide long-term value and ROI for businesses.

UplandSoftware Reviews and Sentiment

UplandSoftware generally receives positive reviews from customers and industry analysts. Reviewers praise its innovative solutions, ease of use, and high-quality customer support. Notable benefits include improved knowledge management, enhanced customer experiences, and increased productivity. Some customers have noted that the solutions can be complex to implement, but overall, the sentiment is positive.

UplandSoftware Popularity

UplandSoftware is a well-established provider of knowledge management and customer service solutions. While it may not be a household name, it is widely recognized within the industry and has a strong reputation among businesses and organizations. Its solutions are used by a range of organizations, from small businesses to large enterprises, and it is considered a mainstream player in its industry.