Commence Overview
Commence is a comprehensive cloud-based Customer Relationship Management (CRM) solution designed for small and mid-size businesses. The company was founded over two decades ago with a vision to improve operational efficiency by capturing, tracking, and sharing vital customer information throughout an organization. Today, Commence offers a robust CRM system that rivals enterprise offerings, with functionality that includes sales, marketing, and customer service management.
Commence Products or Services
Commence offers a range of CRM solutions tailored to meet the specific needs of small and mid-size businesses. Here are some of the most notable products and services:
- Essentials CRM: A basic CRM package that includes features such as custom dashboards, account and contact management, customer segmentation, activity management, and reporting. This package is ideal for small businesses looking to streamline their customer relationship management.
- Sales CRM: A more advanced CRM package that includes features such as sales dashboard, lead tracking, sales analytics, and graphical pipeline management. This package is designed for businesses that want to automate their sales process and improve sales performance.
- Enterprise CRM: A comprehensive CRM package that includes advanced features such as customizable dashboards, workflow automation, multi-level permissions, and custom report generation. This package is suitable for larger businesses that require advanced CRM functionality.
- Marketing: A marketing automation module that includes features such as design and save custom templates, mass email distribution, drip marketing, and marketing analytics. This module is designed to help businesses streamline their marketing efforts and improve campaign effectiveness.
- Project Management: A project management module that includes features such as managing multiple projects, creating and duplicating project tasks, managing time slips, and tracking budgeted vs. actual hours. This module is designed to help businesses manage projects more efficiently.
- Customer Service: A customer service module that includes features such as ticketing, built-in knowledgebase, FAQ, internal chat, and support analytics. This module is designed to help businesses provide premium customer support and improve customer satisfaction.
- Reporting and Analytics: A reporting and analytics module that includes features such as pre-built reports, graphical reports, and ad-hoc reporting. This module is designed to help businesses make informed decisions based on data-driven insights.
Commence & Affordability
Commence offers a range of pricing plans to suit different business needs and budgets. The prices are competitive with industry standards, with the Essentials CRM package starting at $12 per user per month, the Sales CRM package starting at $19 per user per month, and the Enterprise CRM package starting at $32 per user per month. Commence also offers discounts for annual billing and additional features such as marketing, project management, and customer service can be added to any package at an additional cost.
Commence Competitors
Commence competes with other CRM solution providers such as Zoho CRM, HubSpot CRM, and Salesforce. Here are some key competitors:
- Zoho CRM: Zoho CRM offers a range of CRM solutions with features such as lead management, sales pipeline management, and marketing automation. Zoho CRM is known for its affordability and ease of use, with pricing starting at $12 per user per month.
- HubSpot CRM: HubSpot CRM offers a range of CRM solutions with features such as contact management, lead tracking, and sales analytics. HubSpot CRM is known for its ease of use and integration with other HubSpot tools, with pricing starting at $40 per user per month.
- Salesforce: Salesforce offers a range of CRM solutions with features such as contact management, lead tracking, and sales analytics. Salesforce is known for its advanced features and customization options, with pricing starting at $25 per user per month.
Commence differentiates itself from its competitors by offering a comprehensive CRM solution with advanced features at an affordable price. Commence also offers a range of additional features such as marketing, project management, and customer service, making it a more comprehensive solution for businesses.
Commence Reviews and Sentiment
Commence has generally positive reviews from customers, with many praising its ease of use, advanced features, and affordability. Customers also appreciate the range of additional features such as marketing, project management, and customer service that can be added to any package. Some customers have noted that the system can be complex to set up and require some training, but overall, Commence is seen as a valuable investment for businesses looking to improve their customer relationship management.
Commence Popularity
Commence is a well-established CRM solution provider with a strong presence in the market. The company has been in business for over two decades and has a reputation for offering robust and affordable CRM solutions. While Commence may not be as well-known as some of its competitors such as Salesforce, it is a popular choice among small and mid-size businesses looking for a comprehensive CRM solution.