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Tawk.to is a leading provider of 100% free live chat software for websites. Based in Las Vegas, Nevada, the company has a globally distributed team and offers its services to millions of businesses worldwide. Tawk.to is known for its comprehensive suite of tools, including live chat, support ticket management, CRM, and a Help Center, all available at no cost. The company generates revenue by offering Hired Agent services for customers who prefer not to handle chats themselves.
Tawk.to offers a range of products and services designed to enhance customer engagement and support. Some of the most notable include:
Tawk.to stands out for its commitment to providing a comprehensive suite of tools at no cost. The company's business model is based on offering Hired Agent services, which start at $1/hr, making it an affordable option for businesses of all sizes. Compared to industry standards, Tawk.to's free offerings and competitive pricing for additional services make it an attractive choice for companies seeking to enhance their customer support and engagement capabilities.
Tawk.to's primary competitors in the live chat software market include:
Tawk.to differentiates itself from competitors by offering a completely free, feature-rich live chat solution, making it an attractive option for businesses on a budget. While competitors charge for their services, Tawk.to generates revenue through its Hired Agent services, providing a unique value proposition.
Tawk.to has an overwhelmingly positive reputation, with a 98% customer satisfaction score. Users praise the platform's ease of use, comprehensive features, and exceptional customer support. The company's commitment to providing a free, high-quality live chat solution has earned it a loyal customer base. Some users have noted that the free version has some limitations, but overall, Tawk.to is recognized for its value and effectiveness in enhancing customer engagement and support.
Tawk.to is a widely recognized and popular live chat software provider, used by millions of businesses worldwide. With over 35% of all websites using live chat software utilizing Tawk.to, it is clear that the company has established itself as a market leader. Its global user base and strong reputation make it a mainstream player in the customer support and engagement industry.
